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Support

Get in touch

Have a question, feedback, or run into something? Email me and I'll get back to you as soon as I can.

support@nomadcount.app

Help & tips

How do I add a stay?

Tap the "+" in the Dashboard, Calendar, or Journey view, pick a country, enter the dates, and save.

How do I back up my data or move to a new iPhone?

Go to Settings → Export Backup to save one file with all your stays, notes, and attachments. On a new device, or after reinstalling, use Settings → Restore from Backup to bring everything back. Keep that file somewhere safe, such as Files or iCloud Drive. (A PDF or CSV export is a report, not a restorable backup.)

Auto-tracking isn't logging my stays

Auto-tracking (Pro) needs location permission set to "Always" so it can notice country changes while the app is closed. Set it under iOS Settings → Privacy & Security → Location Services → NomadCount. To save battery, iOS only checks your location now and then, so a border crossing can take a little while to appear. Opening the app once always brings everything up to date.

Why does my widget show an old day count?

Home Screen widgets are refreshed by iOS on its own schedule, not in real time, so right after a change like crossing a border the widget can briefly lag behind. Opening the app once refreshes it immediately.

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